Refund policy

We carefully check international orders before shipment and, if needed, can send photos or videos of the material before payment and dispatch.

Because international shipping involves customs clearance, taxes, carrier rates, and the rules of the recipient’s country, returns of international orders are reviewed individually.

This policy does not limit the buyer’s rights under applicable law, but describes the general procedure for returning products purchased with international delivery.

Before the Order Is Shipped

Before international shipment, we recommend carefully confirming all important details:

• product name;
• type of leather or hardware;
• color;
• thickness;
• texture;
• area or size;
• quantity;
• overall appearance of the material;
• country and delivery address;
• international shipping cost.

If needed, we can send photos or videos of the material before shipment so that you can better evaluate its appearance.

After the details have been confirmed, payment has been made, and the parcel has been handed over to the international carrier, it is no longer possible to change the contents of the order.

If You Received the Wrong Product

If you received a product that does not match the agreed order, please contact us immediately after receiving the parcel.

In your message, please include:

• order number;
• recipient’s name;
• description of the issue;
• photos or videos of the received product;
• photos of the packaging and parcel label.

After reviewing the information, we will offer a possible solution: product replacement, partial compensation, refund, or another option agreed with the buyer.

If the Product Is Damaged or Defective

If you notice damage to the packaging or product upon delivery, please record it immediately.

Please:

1. Take photos of the packaging before opening it.

2. Take photos or videos of the damaged product.

3. Keep the packaging and all accompanying documents.

4. If possible, file a claim or damage report with the delivery service.

5. Contact us and send all materials for review.

We will review the situation and help determine the next steps.

Natural Characteristics of Leather Are Not Always Defects

Genuine leather may have natural characteristics, including:

• slight differences in shade;
• natural pores;
• texture marks;
• variations in density;
• embossing characteristics;
• small natural marks;
• differences between different parts of the hide.

These characteristics are not always considered defects if they do not affect the intended use of the material and are typical for the relevant type of leather.

The color in photos or videos may also vary slightly due to lighting, camera settings, or screen settings. If color, texture, or thickness is critically important for your product, please make sure to clarify this before payment and shipment.

Returns of Non-Defective Products

Returns of non-defective products from international orders are possible only after prior agreement with us.

The product must be:

• unused;
• free from signs of cutting, glue, paint, finishing, or any other processing;
• free from mechanical damage caused by the buyer;
• in a condition suitable for resale;
• kept in proper condition;
• returned using the agreed delivery method.

Please do not send the product back without prior agreement. An unapproved return may not be accepted.

Products Selected or Cut to Order

Products that have been specially selected, cut, prepared, or measured according to the buyer’s specific request may not be eligible for return as non-defective products.

Such products may include:

• leather cut to a specific size;
• pieces selected according to individual parameters;
• materials measured according to an agreed area;
• items prepared specifically for an international order;
• products that cannot be returned to their original sellable condition after preparation.

Before confirming such an order, we recommend carefully checking all parameters: material type, color, thickness, texture, area, and intended use.

International Return Costs

International return costs depend on the reason for the return.

If the return is due to our mistake or a confirmed product defect, the terms of shipping compensation are agreed individually.

If a non-defective product is returned at the buyer’s request, the cost of return shipping, customs duties, taxes, carrier fees, and other related expenses is usually paid by the buyer.

Customs duties, import taxes, and fees paid in the recipient’s country are not included in the product price and are not refunded by us unless otherwise agreed separately.

If the Parcel Is Returned to Us

If an international parcel is returned to us due to an incorrect address, refusal to receive the parcel, unpaid customs charges, expiration of the storage period, or other reasons caused by the recipient, we will contact the buyer after receiving the returned parcel.

Reshipping is possible after additional agreement.

The cost of reshipping, as well as any possible fees, customs charges, or carrier expenses, is paid by the buyer unless otherwise agreed separately.

Return Request Procedure

To submit a return request for an international order, please contact us through the communication channels available on the website.

In your message, please include:

• order number;
• recipient’s first and last name;
• delivery country;
• product you would like to return;
• reason for return;
• photos or videos of the product;
• photos of the packaging, if the issue concerns damage.

After receiving your request, we will review the information and let you know whether a return is possible, which return method is most suitable, and what costs may apply.

Refunds

Refunds are issued after we receive the product back, check its condition, and confirm that the return is possible.

The refund amount depends on the reason for the return, the condition of the product, and the agreed terms.

International shipping costs, customs duties, taxes, bank fees, and other related expenses may not be refunded unless otherwise agreed separately.

The refund method is agreed individually.

Important

International returns can be time-consuming and expensive. For this reason, we recommend confirming all details before the order is shipped.

If you have any doubts about the color, thickness, texture, area, or intended use of the material, please contact us before payment. We will help clarify the details and, if needed, send additional photos or videos.